Chapter 5
Order Processing and Information System

Order processing:

Order Processing Example:

v  Industrial Order Processing

v  Retail Order Processing

v  Customer Order Processing

v  Web-Based Channel Order Processing

Other Factors Affecting Order-Processing Time

v  Processing Priorities

v  Parallel Versus Sequential Processing

v  Order-Filling Accuracy

v  Order Batching

v  Lot Sizing

v  Shipment Consolidation

The Logistics Information System:

OMS	WMS	TMS
Stock availability	Stock level management	Shipment consolidation
Crediting checking	Order picking	Vehicle routing
Invoicing	Picker routing	Mode selection
Product allocation customers	Picker assignment and work loading	Claims
Fulfillment location	Product availability estimated	Tracking
		Bill payment
		Freight bill auditing

Information System Examples:

v  A Retail System

v  Vendor-Managed Inventory

v  E-Commerce

v  A Decision Support System